|Returns Policy Returns Policy Pro Airsoft Supplies Warranty and Returns policy|
Returns: Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or described improperly.
We cannot accept returns on any custom work, including painted guns, unless the gun itself is faulty, in which case warranty procedure is applied.
Warranty: We offer a warranty on any gun bought, and how long it lasts depends on the type of gun:
We offer a warranty on all our RIF/IF's, they vary depending on the brand.
12 Months : AEG's made by G&G, G&P, WE, ASG
6 Months: Any other AEG
3 Months: Gas/Spring Powered RIF's / Batteries, Chargers and all Engineering Work.
1 Month: Any item not listed above
Any issues must be reported within 24 hours of receipt. Warranty will not be extended if the fault occured within warranty but you have contacted us outside of warranty timeframe.
Warranty will be void if the gun is disassembled by anyone other than a Pro Airsoft Supplies employee. Warranty will also not cover a gun that has been accidentally damaged, upgraded by anyone other than Pro Airsoft Supplies, been used with low grade BBs, been used with batteries which have been improperly cared for, abused, or mistreated, or has been customized by anyone other than Pro Airsoft Supplies. This also covers guns used inappropriately, for example with 11.1 Lipo batteries or with gas that is unsuitable for the gun. Any gas we sell is fine for all the guns we sell unless otherwise specified - for example, revolvers, PX4 and the XDM should ONLY be used with 144a gas unless upgraded.
Warranty will be void on any gas guns that are not run on Abbey 144a, Abbey Predator or Ultrair gas.
Any goods returned should be in saleable condition.